Shipping policy
Thank you for shopping with The Hustle Queendom! This Shipping Policy outlines how we handle the delivery of digital products and physical items purchased from our website. Please read this policy carefully to understand how your orders will be processed and delivered.
Digital Products
Delivery of Digital Products
1.1 All digital products, such as templates, journals, and other downloadable content, are delivered electronically.
1.2 Once your payment is successfully processed, you will receive an email containing a link to download your product. Please ensure the email address provided during checkout is accurate.
1.3 If you do not receive your download link within 24 hours of purchase, please check your spam or junk folder. For further assistance, contact us at info@thehustlequeendom.com.
Access to Digital Products
1.4 Digital downloads are available in formats such as PDF or other specified formats. It is your responsibility to ensure you have the appropriate software to access and use the product.
1.5 Download links are valid for 30 days from the date of purchase. We recommend downloading and saving your files promptly after purchase.
Physical Products
Processing Time
2.1 For physical items such as mugs, journals, or other tangible products, please allow [3-7 business days] for your order to be processed. This time is required to ensure quality checks and order preparation.
Shipping Times
2.2 Once your order is processed, shipping times will vary depending on your location:
- Domestic (USA): [ 5-10 business days]
- International: [10-20 business days]
2.3 Delivery times are estimates and may be subject to delays due to holidays, weather, customs, or shipping carrier issues.
Shipping Fees
2.4 Shipping costs are calculated at checkout based on your location and the items in your order. Customers are responsible for any customs fees, duties, or taxes applicable to international shipments.
Tracking Information
2.5 Once your order has shipped, you will receive an email with a tracking number to monitor the status of your delivery.
Returns, Refunds, and Exchanges
Digital Products
3.1 Due to the nature of digital products, all sales are final, and refunds or exchanges are not offered.
3.2 If you experience technical difficulties accessing your digital product, please contact us at [Insert Email Address] for assistance.
Physical Products
3.3 Returns and exchanges for physical items are accepted only for damaged, defective, or incorrect products.
3.4 If your order arrives damaged or incorrect, please email us within [ 7 days] of delivery at info@thehustlequeendom.com. Include your order number and a photo of the item for verification.
3.5 Upon approval, we will issue a replacement or refund for the affected item.
Additional Information
4.1 The Hustle Queendom is not responsible for delays caused by shipping carriers, incorrect addresses provided by the customer, or other circumstances beyond our control.
4.2 For international orders, customs clearance may result in additional delays. Any customs duties or taxes are the responsibility of the buyer.
Contact Us
For questions or concerns about your order, please contact us at:
Email: info@thehustlequeencome.com
Address: 5551 Hollywood Blvd #1120 Los Angeles CA 90028