Refund policy
1. Digital Products
Non-Refundable
1.1 Due to the nature of digital products, all sales are final. Once a digital product is downloaded or accessed, it cannot be returned, refunded, or exchanged.
Exceptions
1.2 Refunds for digital products may be considered in the following situations:
- You did not receive the product after purchase and have contacted us at info@thehustlequeendom.com within [7 days].
- The product is defective or corrupted, and we are unable to provide a working replacement.
1.3 If you believe you qualify for a refund under these conditions, please email us with your order number and a description of the issue.
2. Physical Products
Eligibility for Refunds or Replacements
2.1 Refunds or replacements for physical products (e.g., mugs, journals) are accepted only if:
- The item arrives damaged or defective.
- The item received is incorrect or does not match your order.
Time Frame for Requests
2.2 You must submit a refund or replacement request within [7 days] of receiving the item. Requests received after this period will not be eligible for refunds or replacements.
Process for Refund or Replacement
2.3 To initiate a request, email us at info@thehustlequeendom.com with:
- Your order number.
- A description of the issue.
- Photographic evidence of the damaged, defective, or incorrect item.
2.4 Upon approval, we will either:
- Send a replacement item at no additional cost.
- Issue a refund to your original payment method within [5-7 business days].
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after purchase.
- Failure to read the product description before purchase.
- Delays caused by the shipping carrier, customs, or other factors outside our control.
4. Cancellations
4.1 Digital Products: Orders for digital products cannot be canceled once the purchase is complete.
4.2 Physical Products: Orders for physical products may only be canceled if they are still in processing and have not been shipped. To request a cancellation, email us at info@thehustlequeendom.com as soon as possible.
5. Refund Processing
5.1 Approved refunds will be processed to the original payment method used at checkout.
5.2 Please allow [5-10 business days] for the refund to appear in your account, depending on your bank or payment provider.
6. Contact Us
If you have questions or need assistance regarding refunds, please contact us at:
Email: info@thehustlequeendom.com
Address: 5551 Hollywood Blvd #1120 Los Angeles CA 90028
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thehustlequeendom.com.